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Payment & Shipping Charges

  • We only accept credit card through PayPal or Postal Money Order only.

  • Each bicycle will be shipped within 2 working days via FedEx Ground or UPS Ground (depends on different models) at a flat rate upon receipt of certified funds. The $10.00 handling fee is included. The shipping cost listed is for the contiguous 48 United States only and is NOT refundable. Normally, it would take approx. 2~5 business days of delivery.

  • We only ship to the address which can be confirmed by your credit card company. If the shipping address is different from the billing address, you may send us a Postal Money Order instead of paying us through PayPal.

  • We do not ship parts and accessories to APO, FPO, P.O. BOX or non US address.

  • We do not ship bikes to APO, FPO, P.O. BOX

  • No combined shipping.

  • If you ordered two or more items, you may receive them in multiple boxes on different days.

  • Tracking numbers will be sent by the shipping UPS or FEDEX.

Sales Tax

  • Because we charge flat shipping rate, we will pay the 9.75% sales tax for mail orders shipped to any address in California.

  • We charge the 9.75% sales tax for all will call orders.

  • The sales tax rate is subject to change at any time.

International shipping

  • We only accept bank wire for international orders. Please contact our Sales Dep.(sales@bikebuyers.com) for more details.

Manufacturer's Warranty

  • The manufacturer's warranty is provided by the manufacturer of each product.

  • Six months against frame failure of bicycles.

  • Two months against parts failure of bicycles and strollers. The manufacturer will replace any parts fails during warranty period.

  • Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of the manufacturer. You will be responsible for labor and both way shipping costs associated with warranty replacements.

  • Known liability insurance arranged by manufacturers.

Items not covered by warranty after the sale

  • Labor for assembly and adjustment.

  • Any scratches or dents to frame or any part.

  • Any scratches or dents to wheel, fenders, fork, or frame in shipping.

  • Any damage to the threads of pedals, cranks, stem, seat, seat post clamp, and front wheel axle.

  • Rips in seat material.

  • Flat tires unless it's reported in 72 hours after the package is delivered.

  • Missing nuts or bolts unless it's reported in 72 hours after the package is delivered.

  • Gear or brake adjustment. Adjustment is considered as a part of assembly.

  • Any alteration made or aftermarket part installed on bike by customer.

  • Wear and tear to bike, tires or components.

  • Damage as a result of any bike accident.

  • The manufacturer does not warranty frames, forks or parts damaged from use, misuse, crashing, racing, jumping, stunt riding, improper maintenance, neglect etc.

Damaged Merchandise

 

  • Please carefully check up the PACKAGE and PRODUCT before the freight carrier leaves. FORK, DERAILLEUR, and WHEELS are the most common parts damaged in shipping. Please pay more attention in these parts. Damaged shipments from handling must be claimed with the freight carrier and noted on the freight bill before freight carrier leaves and contact us immediately within 72 hours. If the damage has been noted on the freight bill, we will contact the freight carrier and send the replacement part to you.

  • If any damage is found AFTER the freight carrier leaves and has NOT been noted on the freight bill, the damaged part must be returned for replacement, and the shipping fee is on purchaser's cost. Please email the detail symptoms and pictures of the damaged part to our RMA Dep. (rma@bikebuyers.com) within 72 hours, and we will contact the manufacturer for you and send you the instructions.

  • Do not return Items to us without receiving instructions. If an item is to be returned for replacement, you must first receive our instructions or a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box.

 

 

Assembly

  • Most of the major parts have been pre-assembled before shipping but partial assembly and minor adjustment will still be required. For the safety reason, the manufacturer and us are not able to provide any assistance with assembly/adjustment or any help with the instruction manual, and the manufacturer and us are not responsible for damages incurred because of improper assembly. Therefore, we recommend you to contact your local bicycle shop for assembly assistance. Please note that the manufacturer and us will not cover the labor or any related cost.

Returned Merchandise Policy

  • We have the most straightforward return policy possible: If you don't like your merchandise for any reason, simply return it within 10 days after the original purchase date.

  • Our return policy for bikes does not cover minor scratches found on the frame or any part of the bike.  Every possible effort is made to ship you a defective free bike. Only 2-3 % bikes shipped in the past have been found with any scratches that have occurred during shipping. We have the sole right to accept or reject such claims.

  • The returned merchandise must be in like new condition, no scratch, with original packaging and literature. We'll send you a refund, less shipping charges.

  • Your merchandise is non-refundable after 10 days of its original purchase date.

  • Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please e-mail our RMA Dep. (rma@bikebuyers.com) to submit a request of RMA number.

  • Any return of merchandise when authorized will incur a 20% re-stocking fee.

  • No packages will be accepted without a Return Authorization Number written on the box.

  • Please note that installed items, promotional items, and will call orders are not refundable or exchangeable. No exception.

After a return is authorized by our return department

  • Return the item to the address given to you by our RMA department.

  • Write the RMA number (Return Merchandise Authorization Number) on the box.

  • Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via FedEx, UPS, or U.S. Postal Service (U.S.P.S.).

  • A value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

  • We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that shipping charges are not refundable.

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