Terms & Conditions of Sale & Return Policies

Damaged Merchandise

Assembly

Return Merchandise Policy

After a return is authorized by our return department

Warranty

Manufacture's Warranty

Items not covered by warranty after the sale

Sales

Sales Tax

Shipping

International shipping

Shipping Charges

• In order to ensure the quality of our products, we have carefully checked up each product before shipping to you. Please carefully check up the PACKAGE and PRODUCT before the freight carrier leaves. For bicycles, FORK, DERAILLEUR, and WHEELS are the parts which would be easily damaged in shipping. Please pay more attention in these parts when you receive the bike. Since all products are shipped by the third party (FedEx, UPS, or USPS), we guarantee that all products will be in perfect condition when leaving our warehouse but please understand that we couldn't guarantee scratch-free in shipping. Damaged shipments from handling must be claimed with the freight carrier and noted on the freight bill BEFORE THE FREIGHT CARRIER LEAVES and contact us immediately within 72 hours. If the damage has been noted on the freight bill, we will contact the freight carrier and send the replacement part to you.

• If any damage is found AFTER the freight carrier leaves and has NOT been noted on the freight bill, the damaged part must be returned for replacement, and the shipping fee is on purchaser's cost. Please email the detail symptoms and pictures of the damaged part to our RMA Dep. (rma@bikebuyers.com) within 72 hours, and we will contact the manufacturer for you and send you the instructions for returning the damaged part. Please do not return Items to us without receiving instructions.

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1. Most of the major parts such as frame, fork, crank, suspension, derailleur, freewheel, and rear wheel have been pre-assembled before shipping but partial assembly and some adjustments of the fenders, fender brackets, saddle, handle bar, hand brakes, gears, and wheels will still be required. The adjustments are required during assembly. The manufacturer's warranty will not replace any part which can be adjusted to make it work properly.

2. The tension of spokes may may changed during shipping. If wheels are wobbly, truing wheel may be required. The adjustment is considered as a part of assembly and not covered by the warranty.

3. For the safety reason, the manufacturer and us are not able to provide any assistance with assembly/adjustment or any help with the instruction manual, and the manufacturer and us are not responsible for damages incurred because of improper assembly, adjustment, or installation. Therefore, we recommend you to contact your local bicycle shop for assembly and adjustment assistance. Please note that the manufacturer and us will not cover the labor or any related cost.

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1. We have the most straightforward return policy possible: If you don't like your merchandise for any reason, simply return it within 10 days after the original purchase date.

2. Our return policy for bikes does not cover minor scratches found on the frame or any part of the bike.  Every possible effort is made to ship you a defective free bike. Only 2-3 % bikes shipped in the past have been found with any scratches that have occurred during shipping. We have the sole right to accept or reject such claims.

3. The returned merchandise must be in like new condition, no scratch, with original packaging and literature. Any damage or missing part will be deducted. We'll send you a refund, less shipping and handling charges.

4. Your merchandise is non-refundable after 10 days of its original purchase date.

5. Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please e-mail our RMA Dep. (rma@bikebuyers.com) to submit a request of RMA number.

6. Any return of merchandise when authorized will incur a 20% re-stocking fee.

7. No packages will be accepted without a Return Authorization Number written on the box.

8. Please note that installed items, promotional items, and will call orders are not refundable or exchangeable. No exception.

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1. Return the item to the address given to you by our RMA department.

2. Write the RMA number (Return Merchandise Authorization Number) on the box.

3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via FedEx, UPS, or U.S. Postal Service (U.S.P.S.).

4. A value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

5. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that shipping charges are not refundable.

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1. The manufacturer's warranty is provided by the manufacturer of each product.

2. One year against frame failure of bicycles (corrosion is not covered).

3. Six months against parts failure (corrosion is not covered). The manufacturer will replace any parts fails during warranty period.

4. Flat tires without physical damages must be reported in 72 hours after the package is delivered in order to be covered by the warranty.

5. Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of the manufacturer. You will be responsible for labor and both way shipping costs associated with warranty replacements.

6. Known liability insurance arranged by manufacturers.

7. Limitation of Liability: IN ALL CIRCUMSTANCES META CORP.(BIKEBUYERS.COM) 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. META CORP.(BIKEBUYERS.COM) SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. META CORP.(BIKEBUYERS.COM) SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT META CORP.(BIKEBUYERS.COM) HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

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1. Labor for assembly or any adjustments.

2. Any scratches or dents to wheel, fenders, fork, frame or any part.

3. Any scratches or dents to wheel, fenders, fork, or frame attributable to shipping damage.

4. Chipped paint.

5. Any damage to the threads of pedals, cranks, stem, seat, seat post clamp, and wheel axle.

6. Damage as a result of any bicycle accident.

7. Flat tires/inner tubes with physical damages.

8. Missing nuts or bolts unless it's reported in 72 hours after the package is delivered.

9. Gear, brake, and wheel adjustment. Adjustment is considered as a part of assembly.

10. Wheel/rim alignment. The tension of spokes may be changed during shipping but it's normal.

11. Any alteration made or aftermarket part installed on bike by customer.

12. Wear and tear to bike, tire, brake, grip, and saddle.

13. Damage as a result of any bike accident.

14. Corrosion on the frame and components made of steel or aluminum alloy.

15. The manufacturer does not warranty the physical damages from use, misuse, crashing, racing, jumping, stunt riding, improper maintenance, neglect etc.

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 Sales Tax

1. Because we charge flat shipping rate, we will pay the 8.75% sales tax for mail orders shipped to any address in California.

2. We charge the 8.75% sales tax for all will call orders.

3. The sales tax rate is subject to change at any time.

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 International shipping

 

Please click here for more details.

 

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 Shipping Charges

• We only accept credit card through PayPal or Postal Money Order only.

• Each bicycle will be shipped within 2 working days via FedEx Ground or UPS Ground (depends on different models) at a flat rate upon receipt of certified funds. The $10.00 handling fee is included. The shipping cost listed is for the contiguous 48 United States only and is NOT refundable. Normally, it would take approx. 2~5 business days of delivery.

• We only ship to the address which can be confirmed by your credit card company. If the shipping address is different from the billing address, you may send us a Postal Money Order instead of paying us through PayPal.

• We do not ship parts and accessories to APO, FPO, P.O. BOX or non US address.

• We do not ship bikes to APO, FPO, P.O. BOX

• No combined shipping.

• If you ordered two or more items, you may receive them in multiple boxes on different days.

• Tracking numbers will be sent by the shipping UPS or FEDEX.

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